SHIPPING & DELIVERY

Shipping Info

There is a 24 to 48 hour processing time for all orders regardless of their shipping method. However, we usually have the item shipped out the same business day.  

We process orders from 10:00AM PST – 3PM PST Monday through Friday. We do not process orders on Saturday and Sunday and major U.S holidays. Your order will be processing the following business day. 

Our daily shipping cutoff time is 2PM PST. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility. 

We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. Unfortunately, we do not offer international shipping. 
 
Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package). 
 
Estimated Transit Times 

Late Shipments 

We do not and cannot guarantee transit times. Shipping fees are non-refundable through us.  
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier: 
 
USPS: Only Priority Mail Express is guaranteed*  
USPS® Customer Service 
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim 
Hours of Operation 
Monday – Friday 8 AM – 8:30 PM ET 
Saturday 8 AM – 6 PM ET 
https://www.usps.com/help/welcome.htm 

Order Tracking 

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed in your email. 

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.  

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake on routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS. 

Incomplete or Incorrect Address 

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order. 

Cancellation or Changes  

We set our processing and shipping time as priority. Once orders are processed, we are unable to change or alter your order.

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